Which Areas Do You Cover?

We provide services for homes and rental properties in some areas of the GTA: Toronto, Vaughan, Markham, Richmond Hill, Mississauga, Oakville,and Scarborough.

What types of cleaning services does your company offer?

We offer a range of cleaning services, including Residential Cleaning, Vacation Rental Cleaning, and Move In/Move Out Cleaning,
Commercial and post construction cleaning

How much does your cleaning service cost?

Our pricing depends on factors such as the size of the property, the level of cleaning required, and any additional services you may need. We provide free estimates online or onsite after evaluating your specific needs.

Are your cleaning products safe for my family and pets?

Yes, we use safe, non industrial cleaning products to ensure the health and safety of your family and pets.

Do I need to provide cleaning equipment and supplies?

We bring all the necessary cleaning equipment and supplies with us. You don’t need to worry about providing anything, but If you feel more comfortable, we can use the implements you provide.

How long does a typical cleaning session take?

The duration of a cleaning session varies depending on the size and condition of your property. We can provide an estimated time frame during your booking, but it may vary according to the assessment on the spot. 

Can I schedule a one-time cleaning or do I need to sign a contract for regular services?

You can schedule both one-time and recurring cleaning services with us. We are flexible to accommodate your needs.

What’s included in a standard cleaning service?

Our standard cleaning service includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, and more. Please visit the “Our Services” section for more details. We can also tailor the service to your specific requirements for an extra fee..

Do you offer deep cleaning services for vacation rentals and move-in/move-out cleaning?

Yes, we offer deep cleaning services for vacation rentals and move-in/move-out cleanings to ensure the property is thoroughly cleaned and ready for the next guests or occupants.

Is your cleaning staff trained and background-checked?

Yes, all our cleaning staff are trained professionals and undergo background checks to ensure your safety and security.

How can I schedule a cleaning service with your company?

Simply click the “Make a request” on the home page button and fill out the form. Our customer service will contact you the same business day confirming the reservation and send the quote to pay 50% upfront. You can also call or text (647) 865-3764 to book your cleaning service.

What is your cancellation policy?

Cancellation and Rescheduling Policy:

• Changes with More Than 48 Hours’ Notice: We understand that plans can change. If you need to cancel or reschedule your appointment, please let us know at least 48 hours in advance, and there will be no charge.
• Cancellation or Rescheduling Within 48 Hours: If you need to cancel or reschedule within 48 hours of your appointment, an administrative fee of 50% of the deposit will apply.
• Same-Day Cancellation, Cancellation with the Cleaner Present or Lockout: For same-day cancellations or in the event of a cancellation with the cleaner already at your location or if access is denied the deposit previously paid equivalent to the 50% of the cleaning cost will be charged.
• We appreciate your understanding and cooperation with our cancellation and rescheduling policy. It helps us provide the best service to all our customers.

Can I provide specific instructions or request customized cleaning tasks?

Absolutely, we encourage you to provide specific instructions and request customized cleaning tasks. We aim to meet your unique needs and preferences.

Do you offer any discounts or promotions for regular customers?

We often have special promotions and discounts for our loyal customers. Be sure to ask about any ongoing offers when you book our services.

What measures do you take for COVID-19 safety during your cleaning services?

We follow strict COVID-19 safety protocols, including wearing masks and using disinfectants to keep you and our staff safe.

Do I need a Deep Clean?

We highly recommend a Deep Clean for first-time customers or customers who haven’t had a professional clean in the last few months. You can find more information about our Deep Clean on our Services page.

Do I need to be home during the cleaning?

No, you do not! It’s completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we’ll take care of everything!

How many cleaners do you send?

Our estimated time is based on the assumption of one cleaner. For longer jobs (6+ hours), we’ll send a team of two workers to expedite the process, reducing the estimated time by half.

How does the customer Satisfaction Guarantee and Re-Evaluation Process?

We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 24 hours after the service is completed. We will re-evaluate to ensure that all the activities specified in the quotation and on our website have been addressed. We are committed to doing everything we can to meet your expectations. We do not offer refunds.