Satisfaction Guarantee & After Your Cleaning
What if I’m not happy with the cleaning?
Your satisfaction is our priority. If anything was missed or didn’t meet your expectations, contact us within 24 hours of your service with a description of the issue — we will send a team back to your home at no additional charge to make it right.

Please note: we do not offer cash refunds once a service has been completed, as our team has already invested time and effort into your home. However, we are fully committed to resolving any valid concern through a revisit.

How do I report a concern after my cleaning?
Contact us within 24 hours of your appointment by phone, text, or email. Share a brief description and photos of what was missed. Our team will review and schedule a complimentary revisit at the earliest available slot.

What if something gets damaged during the cleaning?
We are fully insured and take great care in every home. Damage incidents are extremely rare, but if you believe something was damaged by our team, please notify us within 24 hours of your appointment. We will review the situation with the assigned cleaner(s) and arrange a repair, replacement, or reimbursement as appropriate under our insurance coverage.

Please note that we cannot accept responsibility for pre-existing damage, normal wear and tear, or items that were not securely installed prior to our visit.

Will I receive an invoice after the cleaning?
Yes. After each completed cleaning, you will automatically receive a summary by email or WhatsApp for your records.

Booking & Scheduling
How do I book a cleaning with Bubble Guy Cleaning?
You can request a quote directly on our website by clicking “Get a Quote” and filling out the form. Our team will contact you the same business day to confirm your appointment and send your invoice. You can also call or text us at (647) 360-9884 — we typically respond within a few hours.

How far in advance should I book?
We recommend booking at least 48–72 hours in advance for the best availability. For post-construction and deep cleaning jobs, we suggest a minimum of 3–5 days. Last-minute requests may be accommodated depending on our schedule — reach out and we’ll do our best.

Do I need to be home during the cleaning?
No — it’s completely your choice. Many of our clients simply leave a key, a door code, or arrange access through building concierge. If you prefer to be home, that’s perfectly fine too. Just let us know your preference when booking.

Can I request the same cleaner every time?
Yes, and we encourage it. We make every effort to assign the same cleaner or team for your recurring appointments. This builds consistency and ensures your cleaner already knows your home and preferences. Availability may occasionally affect this, but we will always notify you in advance if a change is needed.

Will I receive reminders before my appointment?
Yes. We send a confirmation when you book and a reminder before your appointment via WhatsApp or email so you are always informed and prepared.

Can I reschedule or cancel my appointment?
Absolutely. See our cancellation policy below for full details.

What is your cancellation policy?
We understand that plans change. Here is how our policy works:
• More than 48 hours’ notice: No charge — reschedule or cancel at no cost.
• Within 48 hours of the appointment: An administrative fee of 50% of the deposit applies.
• Same-day cancellation or lockout (cleaner already at the property): The full deposit (50% of the cleaning cost) will be retained.
We appreciate your understanding — this policy allows us to fairly compensate our cleaners for their time.

Can I schedule recurring (weekly, bi-weekly, or monthly) cleanings?
Yes! We offer flexible recurring plans. You can select your preferred frequency when booking. Recurring clients also receive a discounted rate — ask us about our current recurring pricing when you get your quote.

Pricing & Payment
How is the price of a cleaning determined?
Yes! We offer flexible recurring plans. You can select your preferred frequency when booking. Recurring clients also receive a discounted rate — ask us about our current recurring pricing when you get your quote.

Do you offer discounts for recurring clients?
Yes. Clients who book on a recurring schedule receive a discounted rate. The more frequent the service, the greater the savings. Ask our team about current recurring rates when requesting your quote.

How does the payment process work?
We require a 50% deposit at the time of booking to secure your appointment. The remaining balance is due upon completion of the service. We accept Interac e-Transfer, credit card, and other payment methods — our team will confirm accepted options when you book.

Can I tip my cleaner?
Yes, and your cleaners genuinely appreciate it! You can tip in person on the day of the service. 100% of any tip goes directly to the cleaner(s) who worked in your home.

Are there any hidden fees?
Never. The quote you receive is the price you pay. If any additional scope is identified on the day (e.g., significantly heavier-than-expected conditions), we will always communicate this with you before proceeding.

Our Services
What areas do you serve?
We serve Toronto and the Greater Toronto Area, including Vaughan, Markham, Richmond Hill, Mississauga, Oakville, and Scarborough. Not sure if we cover your area? Call or text us and we’ll confirm right away.

What types of cleaning services do you offer?
We offer the following services:
• Residential Cleaning (standard and recurring)
• Deep Cleaning
• Move-In / Move-Out Cleaning
• Post-Construction Cleaning
• Vacation Rental / Airbnb Cleaning
• Commercial Cleaning

What is included in a standard cleaning? 
Our standard cleaning covers all key living areas: dusting surfaces, vacuuming and mopping floors, wiping countertops, cleaning bathrooms (toilet, sink, shower/tub), and tidying common areas. Visit our Services page for the full checklist.

What is included in a deep cleaning? 
A deep clean includes everything in a standard clean, plus detailed attention to areas that accumulate buildup over time — baseboards, door frames, window sills, inside microwave, light switches, and more. We recommend a deep clean for first-time clients or homes that haven’t been professionally cleaned in a while.

What is included in a move-in / move-out cleaning? 
Our move-in/move-out service is a comprehensive deep clean designed for end-of-tenancy or new occupancy situations. It includes all rooms, closet interiors, baseboards, and all accessible surfaces. Add-ons such as inside fridge, inside oven, and inside cabinets are available at an additional cost.

Do I need a deep clean first? 
We highly recommend a deep clean for first-time clients or anyone who hasn’t had a professional clean in the past few months. This allows us to bring the home to a strong baseline — after which, a standard recurring clean maintains it efficiently.

Can I customize what gets cleaned? 
Absolutely. We encourage you to share specific instructions or priorities when you book. You can request focus on certain rooms, skip others, or add individual extras. We build the service around your needs.

How long does a cleaning take?
Duration depends on the size and condition of the property and the type of service. We provide an estimated timeframe with your quote. For jobs over 6 hours, we send a two-person team to complete the work more efficiently.

How many cleaners do you send? 
Most appointments are completed by one cleaner. For larger or longer jobs (6+ hours), we send a team of two to ensure efficiency and quality within a reasonable timeframe.

What is NOT included in your cleaning services? 
To set clear expectations, the following are outside our standard service scope:
• Laundry or dishwashing
• Exterior window cleaning
• Mold removal or remediation
• Pest removal or treatment
• Cleaning of biohazards or bodily fluids
• Exterior areas (balconies, patios, garages)
• Moving or lifting heavy furniture or appliances
• Removing paint, broken glass, or sharp debris
• Cleaning in areas with excessive clutter that blocks surface access
• Areas above 12 feet in height

If you have a specific situation, just ask — we’re happy to advise on what we can accommodate.

Do you bring your own supplies and equipment? 
Yes. We bring everything needed: vacuum, mop, cleaning products, and all necessary tools. If you prefer we use your own products or equipment for any reason, just let us know and we will accommodate where possible.

Are your cleaning products safe for children and pets? 
Yes. We use professional-grade, non-industrial cleaning products that are safe for your family and pets. If you have specific allergies or product preferences, let us know when booking and we will do our best to accommodate.

Our Cleaners & Your Safety
Are your cleaners background-checked and insured?
Yes. All Bubble Guy Cleaning staff are trained professionals who have passed background checks before entering any client’s home. We are fully insured, giving you complete peace of mind on every visit.

How are your cleaners trained? 
Every cleaner on our team is trained in our cleaning standards, safety procedures, and client communication protocols. We use positive leadership and ongoing feedback to maintain consistently high quality across every job.

What if I have a concern about a specific cleaner? 
Please contact our office directly rather than addressing concerns with the cleaner on-site. Our team will handle any situation promptly, professionally, and in accordance with our internal policies. We take all feedback seriously and use it to continuously improve.

What is your code of conduct? 
We believe cleaning professionals deserve dignity and respect. Our staff are trained to be courteous, professional, and focused. We ask that clients treat our team with the same respect they would expect themselves. If you have any concern about a cleaner’s conduct, please contact our administrative team directly — we prefer to address all issues through our internal process.