Frequently Asked Questions

We understand that you may have questions about our services, and we’re here to provide you with the information you need. Explore our frequently asked questions below to find solutions, get insights, and discover how our cleaning company can meet your needs. If you can’t find the answer you’re looking for, don’t hesitate to reach out to our friendly team for personalized assistance. We’re committed to making your experience with us as seamless as possible.

Simply click the “Make a request” on the home page button and fill out the form. Our customer service will contact you the same business day confirming the reservation and send the quote to pay a 50% deposit of the total service cost upfront. You can also call or text (647) 865-3764 to book your cleaning service.

We provide services for homes and rental properties in some areas of the GTA: Toronto, Vaughan, Markham, Richmond Hill, Mississauga, Oakville, and Scarborough, but feel free to contact us if you need a service outside the location mentioned above to get a personalized quote.

We offer a range of cleaning services, including Residential Cleaning, Vacation Rental Cleaning, and Move In/Move Out Cleaning.

Our pricing depends on factors such as the size of the property, the level of cleaning required, and any additional services you may need. We provide free estimates after evaluating your specific needs.

Yes, we use safe, non industrial cleaning products to ensure the health and safety of your family and pets.

We bring all the necessary cleaning equipment and supplies with us. You don’t need to worry about providing anything, but If you feel more comfortable, we can use the implements you provide.

The duration of a cleaning session varies depending on the size and condition of your property. We can provide an estimated time frame during your booking, but it may vary according to the assessment on the spot. 

You can schedule both one-time and recurring cleaning services with us. We are flexible to accommodate your needs. You don´t need to sign a contract but you are accepting the terms and conditions of our services by booking and paying the initial deposit.

Our standard cleaning service includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, and more. Please visit the “Our Services” section for more details. We can also tailor the service to your specific requirements for an extra fee.

Yes, we offer deep cleaning services for vacation rentals and move-in/move-out cleanings to ensure the property is thoroughly cleaned and ready for the next guests or occupants.

Yes, all our cleaning staff are trained professionals and undergo background checks to ensure your safety and security.

Cancellation and Rescheduling Policy:

  1. Changes with More Than 48 Hours’ Notice: We understand that plans can change. If you need to cancel or reschedule your appointment, please let us know at least 48 hours in advance, and there will be no charge.
  2. Cancellation or Rescheduling Within 48 Hours: If you need to cancel or reschedule within 48 hours of your appointment, an administrative fee of 50% of the deposit will apply.
  3. Same-Day Cancellation, Cancellation with the Cleaner Present or Lockout: For same-day cancellations or in the event of a cancellation with the cleaner already at your location or if access is denied the deposit previously paid equivalent to the 50% of the cleaning cost will be charged.

We appreciate your understanding and cooperation with our cancellation and rescheduling policy. It helps us provide the best service to all our customers

At Bubble Guy Cleaning, our commitment is to ensure your utmost satisfaction with our services. Your experience matters deeply to us. If, for any reason, you find yourself less than satisfied with the cleaning services provided, we encourage you to reach out to us within 24 hours of the service completion. Your concerns are our top priority, and we will make every reasonable effort to address and resolve them to your satisfaction.

While we cannot offer refunds, we are dedicated to ensuring that your experience with Bubble Guy Cleaning meets or exceeds your expectations. Your feedback is invaluable to us, and we appreciate the opportunity to make things right for you.

Thank you for entrusting us with your cleaning needs. We look forward to the opportunity to serve you better in the future.

Yes, we are fully insured and bonded to provide you with peace of mind during our cleaning services.

Absolutely, we encourage you to provide specific instructions and request customized cleaning tasks. We aim to meet your unique needs and preferences.

We often have special promotions and discounts for our loyal customers. Be sure to ask about any ongoing offers when you book our services.

We follow strict COVID-19 safety protocols, including wearing masks and using disinfectants to keep you and our staff safe.

We highly recommend a Deep Clean for first-time customers or customers who haven’t had a professional clean in the last few months. You can find more information about our Deep Clean on our Services page.

No, you do not! It’s completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we’ll take care of everything!

Our estimated time is based on the assumption of one cleaner. For longer jobs (5+ hours), we’ll send a team of two workers to expedite the process, reducing the estimated time by half.

We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 24 hours after the service is completed. We will re-evaluate to ensure that all the activities specified in the quotation and on our website have been addressed. We are committed to doing everything we can to meet your expectations.

You can check out some reviews on Google or on our social media platforms

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Our team will be in touch as soon as possible to discuss your needs.

Consistency is the Key!

At Bubble Guy Cleaning, we believe that consistency is the key to achieving remarkable results. Whether you own a BubbleHome or a BubbleBusiness, we offer the following plans to ensure that your space is consistently clean and well-maintained.

Weekly

15%/discount
  • Book at least 3 months in advance one weekly service.
  • 100% of the scheduled services must be paid in advance

Biweekly

10%/discount
  • Book at least 3 months in advance two service in a month
  • 100% of the scheduled services must be paid in advance

Monthly

5%/discount
  • Book at least 3 months in advance one service in a month
  • 100% of the scheduled services must be paid in advance

Reliable and High Quality Cleaning Services in the GTA!